A gentle response can defuse anger, while a harsh remark can escalate it. When faced with verbal hostility or when someone raises their voice, it’s tempting to respond in kind and let anger take over. This exchange of harsh words can feel like a battle, with each person trying to outdo the other. However, Solomon reminds us that we have the power to halt this cycle right from the start. My wife has a remarkable talent for easing tension. During our time running a business, if a customer came in upset about a product, it was often the case that the product itself was perfectly fine; the issue lay with the user. If I pointed this out, it would only fuel their anger, making them feel cheated. Instead, my wife would empathize with their concerns, guide them on how to use the product properly, and offer them the choice to either try it again or receive a refund. More often than not, they would leave satisfied and smiling. At times, the criticisms can feel very personal. Even if we believe we are in the right, offering an apology for any confusion can help us understand what triggered the other person’s feelings (Proverbs 18:2). Raising our voices typically leads to the same reaction from them. A composed and thoughtful reply can often help to soothe their anger. The humble individual can turn the tide by calming the situation, while the prideful one may feel victorious in the argument. That’s perfectly fine; the true peacemakers reveal themselves as children of God.
